在此问题没有得到解决前，我们将不再安排新的签证面谈。 对于已经预约签证面谈的申请人，由于我们无法获取申请人信息，申请人也许不能如期进行签证面谈。 我们将持续联系这些受影响的申请人。 对于已经完成面谈的申请人，您可能需要等待最多四周时间才能收到护照。我们建议有紧急旅行需求的申请人在美国驻中国的其他使领馆预约面谈。
关于具体个案的咨询，请于周一到周五8：00 到20：00 拨打021-5191-5200或者发送邮件到: firstname.lastname@example.org.
Interruption to U.S. Consulate General Shanghai’s Consular Services
Updated: Due to network issues, the consular section of the U.S. Consulate General in Shanghai is experiencing interruption to a range of consular services. We are working to urgently restore services. At this time, we have no estimate for completion. We place high priority on the consular services we provide and are working intensively to solve this problem.
We will not be scheduling new visa interview appointments until this issue is resolved. For those who have visa appointments scheduled, we may not be able to conduct an interview due to the inability to retrieve applicant information. We are contacting those affected on an ongoing basis. For those who have an interview scheduled, please be advised it may take up to four weeks to return your passport. We recommend that applicants with urgent travel needs apply for an interview at the embassy or other consulate location in China.
For information pertaining to specific cases, please call 021-5191-5200 from 8:00 to 20:00, Monday through Friday, or send email to: email@example.com.